Shipping & Returns

 

Pickup In Store

Select "Pickup In Store" from the drop down menu and we will contact you as soon as your order is ready, usually within 24hrs.

 

 

Shipping Information

-We can only ship to the billing address or a confirmed address.
-Customer is responsible for any additional charges on rejected packages.
-Once your parcel is with Canada Post, we are not responsible for any shipping or customs delays. We are happy to assist you in tracking your package or submitting claims. Your shipping cost, however, can not be refunded once it has shipped.
-We create all online orders from our Sherwood Park location and require 24 hrs to confirm the status & condition of your purchase.
-We strive to keep the inventory updated at all times, but item availability is not guaranteed. If an item is sold out, you will be notified via email and given your options or your credit card will be refunded.
-We are happy to make any changes before your order has been shipped, please email sales@maxandmaude.com
-All of our prices are in Canadian dollars. Any fluctuations in the exchange rate are the customer's responsibility.
 
 

Online Return Policy

We will gladly accept returns of regularly priced merchandise for exchange, store credit or a full refund within 3 days of receiving your order. Please email sales@maxandmaude.com with your full name, date of purchase and item name/description. Item must be in an unworn condition with tags securely attached. Any items without original tags or receipt will not be accepted. The customer is responsible for any shipping charges and we require that you insure the package. We will not be responsible for the cost of any lost packages. Original shipping charges will not be refunded. All Sale items are final and we do not offer price adjustments. 

 

 

Online Exchange Policy

We can not guarantee that the item you would like to exchange will be available in the size or color requested. Items can not be special ordered if we do not have them in stock. If we have to issue a store credit, please retain all information we give you for future use on our website or in our retail store. **We are not responsible for lost or stolen gift cards or store credits. 

Once you have contacted us with your exchange or return request we will provide you with an "Return Authorization Number" please write this number on the package and mail it to:

Max And Maude
11 Athabascan Avenue #160
Sherwood Park, AB T8A 6H2
 
All shipping and duty fees incurred are the customers responsibility and if Max and Maude has to pay for any charges upon receiving your item, it will be deducted from the cost of your exchange.
 
If you have any questions or concerns, please email us at sales@maxandmaude.com